Terms and Conditions

1.- Definitions.

For the purposes of these General Conditions it is understood as:

Travel Service: It is considered as such, in the terms provided in article 151.1.a) of the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws.:

  • Passenger transportation.
  • Accommodation.
  • The rental of passenger cars.
  • Any other tourist service that is not an integral part of a travel service defined in the three previous sections.

Combined trip: It is one that combines at least two travel services for the purposes of the same trip or vacation, in the terms provided for in article 151.1.b) of the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws.

Daytrips, routes, excursions or experiences: Refers to tourist services other than the transportation of travelers, rental or rental of passenger cars or components thereof or that are not part of a combined trip.

Program: In the case of a combined trip, it is the description of the combined trip that includes all the tourist services offered by the organizer, plus the rest of the information required in article 153 of RDL 1/2007. In the case of any other tourist service different from the previous one or that is not part of the previous one, it is the description of the service indicating the aspects that its price includes or does not include.

The information contained in the program is binding on the organizer, unless one of the following circumstances applies: (a) changes in said information have been clearly communicated in writing to the traveler before the conclusion of the contract and such possibility has been subject of express acceptance by the latter before that date (b) that occur after the conclusion of the contract, and have the express approval of the traveler.

Package travel contract: The obligatory agreement that binds the organizer and the traveler in reference to the package trip.

Tourist services contract: Obligatory agreement that binds the organizer and traveler regarding these products.

Organizer: The company GALEOTA TOURISM S.L., with address at Calle Empedrada 12 Bajo F, 29009 Málaga (Spain) and C.I.C.M.A nº 1559.

Embajadores de Málaga is a registered trademark of Galeota Tourism SL, publications may be communicated with the name of the company or with this trademark.

Traveler: Any person who enters into a contract, or has the right to travel under it.

2.- Legal framework applicable to the combined travel contract.

These General Conditions are subject to the provisions of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, the Law 7/1998, of April 13, on General Conditions of Contracting and Decree 114/2023 of the Ministry of Tourism and Sports of the Junta de Andalucía. other current provisions.

3.- Applicable contractual framework.

These General Conditions, made available to you at: https://embajadoresdemalaga.com/en/terms-and-conditions, will be incorporated into all contracts for combined travel or other tourist services other than this one that the organizer and traveler enter into as part of it. and obliging both parties.

4.- Trip contracting process.

The organizer will offer the interested traveler all the pre-contractual information related to the package trip, required by RDL 1/2007.
Apart from the program, the organizer will provide the traveler with the form with the standardized information that appears in the following link: https://embajadoresdemalaga.com/en/legal-notice

The traveler who accepts the offered program will sign with the organizer a combined travel or Tourist Services contract that will include, in any case, the program, these general conditions and the particular conditions that, where applicable, apply.

In the case of a combined trip:

  • Once the required deposit has been paid and the contract has been signed, the organizer will take the appropriate steps to obtain confirmation of the contracted services from each supplier.
  • In the event that any of these services cannot be confirmed due to lack of availability, another one with similar characteristics will be offered, stating the new price, if applicable, which the traveler may accept or reject. In the event that the traveler rejects the proposed change, GALEOTA will refund the amounts deposited to date.
  • GALEOTA undertakes to confirm travel reservations 25 days in advance of the scheduled departure date, except in those cases in which the contract is signed less than 25 days in advance, or in cases of modification of some of the contracted services, in which the term will be as short as possible.

In the case of Other tourist services such as daytrips, routes, guided tours, experiences or similar:

  • Once the required deposit has been paid and the contract has been signed, the organizer will take the appropriate steps to obtain confirmation of the contracted services from each supplier. Depending on the activity booked, you may receive confirmation immediately, or within a maximum period of 24 hours. The applicable confirmation type is indicated in the description of each activity.
  • In the event that any of these services cannot be confirmed due to lack of availability, other dates or another service with similar characteristics will be offered, stating the new price, if applicable, which the traveler may accept or reject. In the event that the traveler rejects the proposed change, GALEOTA will refund the amounts deposited to date. No compensation will be provided if the chosen activity is not available.
  • GALEOTA undertakes to confirm travel reservations no later than 48 days before the scheduled departure date, except in those cases in which the contract is signed with less notice, or in cases of modification of some of the contracted services. , in which the period will be the shortest possible.

4.1.- Collection of budgets and conditions of application in the case of tailor-made trips.

GALEOTA will charge a management fee for the preparation of a customized itinerary and travel budget, giving the right to request and receive the proposal within a period of 20 days, from the initial payment of said amount, unitary and non-refundable in full or partially.

The amount charged for the requested itinerary and budget will be deducted from the total amount of said trip whenever the client finally contracts and confirms it.

The partial modification of the services included in a budget will not be considered the preparation of a new budget as long as the destination is not modified and/or there is a significant change in dates.

Finally, if the client does not make a reservation on the budget or, once made, cancels it, the amount corresponding to the payment made for this concept will not be refunded in any case.

5.- Delimitación de los servicios del viaje combinado.

5.1.- General scope.
The benefits that make up the package travel contract result from the information provided to the traveler, and included in it.

5.2.- Transport.
The client must appear at the place indicated for departure with the advance notice provided in the travel documentation provided.

When traveling by plane, the presentation at the airport will be made at least three hours in advance for international trips and two hours for national trips before the official departure time, and in any case the specific recommendations indicated in the documentation will be strictly followed. of the trip provided when signing the contract. If the traveler cannot make the trip due to not having shown up with the required notice, the regime provided for the traveler’s withdrawal once the trip has begun will apply. Reservations will be made with the data indicated by the traveler. Airlines reserve the right that a ticket with a name that does not match that which appears in the passport may be grounds for denying boarding to a traveler.

Once the reservation is made, an error in the name or an incomplete name causes a new reservation to be made with the possibility of not getting seats on the same flights or the initial price changing.
Loss or damage that occurs in relation to hand luggage or other objects that the traveler carries with them and keeps in their custody is at their sole risk and expense.

A direct air journey will always be understood as one whose documentary support is a single flight coupon, regardless of whether the flight makes a technical stop.

5.3.- Accommodation.

5.3.1.- General.
The quality and content of the services provided by the hotel will be determined by the official tourist category, if any, assigned by the competent body of your country. With those countries in which there is an official classification of hotel establishments or any other type of accommodation, the contract (program) includes the tourist classification granted in the corresponding country. In those in which there is no official classification, the category indicated in the program is simply the indicative one given by GALEOTA.

Triple or quadruple rooms or cabins are generally double rooms to which one or two beds are added, which are usually a sofa bed or a folding bed, except in certain establishments where two larger beds are used instead of additional beds.

The usual check-in and check-out times at hotels depend on the first and last service that the user is going to use. The room occupancy schedule depends on the regulations established in each country. As a general rule and unless otherwise expressly agreed in the contract, the rooms may be used from 2:00 p.m. on the day of arrival and must be vacated before 12:00 p.m. on the day of departure, regardless of the time of day. the arrival at the hotel is scheduled or the time at which the continuation of the trip is scheduled.

When the contracted service does not include the permanent accompaniment of a guide and in the event that the user plans to arrive at the hotel or apartment reserved on dates or times other than those mentioned, it is advisable, to avoid problems and misinterpretations, to communicate with the possible advance notice of such circumstance to the organizer, or to the hotel or apartments directly, as the case may be. Likewise, the user must consult the organizer, at the time of making the reservation, about the possibility of bringing animals, since they are generally not allowed in hotels and apartments. In the event that the admission of animals has been confirmed and you intend to travel with them, this circumstance must be stated in the contract.

The accommodation service will imply that the room is available on the corresponding night, understood to be provided regardless of whether, due to circumstances specific to the trip, the check-in time occurs later than initially planned.

5.3.2.- Supplementary Services.
When users request supplementary services (for example, sea view room, etc.) that cannot be definitively confirmed by the organizer, the user may choose to definitively withdraw from the requested supplementary service or maintain their request pending such services can finally be provided to you. In the event that the parties have agreed on the prior payment of the price of the supplementary services that ultimately cannot be provided, the amount paid will be refunded by the organizer immediately upon withdrawal of the service by the traveler or upon return from the trip, according to the user has opted to withdraw from the provision of the requested supplementary service, or has maintained the request.

5.4.- Diet.
Half board, unless otherwise indicated, includes continental breakfast and dinner. As a general rule, and unless expressly stated otherwise, these meals do not include drinks. Special diets (vegetarian or special diets) are only guaranteed if they have been agreed upon by the parties under particular conditions. If, due to any delay, any restaurant service corresponding to the contracted alimony is lost, there will be no right to a refund.

5.5.- Special economic conditions for children.
Given the diversity of the treatment applicable to children, depending on their age, the service provider and the date of the trip, it is recommended to always consult the scope of the special conditions that exist and which will be the subject of specific and detailed information at all times. and will be included in the contract or in the travel documentation delivered. In general, regarding accommodation, they will be applicable as long as the child shares a room with two adults.

In relation to stays of minors abroad, the information provided punctually for each case and what may be stated in the contract or in the travel documentation that is delivered when signing it will apply.

6.- Delimitation of other tourist services

At this point we make references to any other tourist service that is not an integral part of a package trip or a travel service such as transportation, hotel or vehicle rental.

The benefits included in these services are indicated both in its programming and in the subsequent contract.

These services may include access to facilities that require prior identification and do not allow changing the selected person.

If you go with minors, you must consult in advance about the possibility of their access or if there are special conditions so that you can enjoy the service with minors.

If you want to enjoy the service with pets, you must notify in advance to confirm the pet policy of the selected service(s).

Supplementary Services.

When users request supplementary services (for example, additional food, etc.) that cannot be definitively confirmed by the organizer, the user may choose to definitively withdraw from the requested supplementary service or maintain their request while waiting for such services to be provided. finally be lent to him. In the event that the parties have agreed on the prior payment of the price of the supplementary services that ultimately cannot be provided, the amount paid will be refunded by the organizer immediately upon withdrawal of the service by the traveler or upon return from the trip, according to the user has opted to withdraw from the provision of the requested supplementary service, or has maintained the request.

7.- Economic conditions.

7.1.- The price of the combined trip.
The trip price includes:
a) Transportation, when said service is included in the contracted program, with the type of transportation, characteristics and category stated therein.
b) Accommodation, when said service is included in the contracted program, in the establishment and with the meal plan that appears therein.
c) Indirect taxes or fees – e.g. Value Added Tax (VAT) when applicable and not payable directly by the traveler.
d) Management expenses.
e) All other services and complements that are specifically specified in the combined travel contract signed.

7.2.- The price of Other tourist services.
The trip price includes:
a) all the aspects that are indicated as such in the service program

b) Indirect taxes or fees – e.g. Value Added Tax (VAT) when applicable and not payable directly by the traveler.
c) Management expenses.
d) All other services and complements that are specifically specified in the signed Tourist Service contract.

7.3.- Exclusions.
The price of the trip does not include anything that is not expressly included in the travel contract, or in the signed tourist service contract.

In the case of trips combined with excursions or optional visits not originally contracted, it must be kept in mind that they are not part of the travel contract. Its publication in the program is for informational purposes only and the price is expressed with the indication of “estimate”. Therefore, at the time of contracting at the destination, variations in costs may occur, which alter the estimated price. These excursions will be offered to the traveler with their specific conditions and final price independently, and their possible completion will not be guaranteed until the moment of contracting.

7.4.- Price review.

7.4.1 In the case of the combined trip:

The price of the trip has been calculated based on exchange rates, transportation rates, fuel costs, fees and taxes, etc. applicable on the date of publication of the program.

The price now established may be revised, both upwards and downwards, when changes occur in:
a) the price of passenger transport derived from the cost of fuel or other energy sources.
b) the level of taxes or fees on the travel services included in the contract, demanded by third parties who are not directly involved in the execution of the package trip, including tourist, landing and embarkation or disembarkation fees, taxes and surcharges in ports and airports, or
c) the currency exchange rates applicable to the package trip.
Said review can only be carried out more than 20 calendar days in advance of the trip departure date. In no case will the review be possible in the event that the traveler has already paid the total price of the trip. However, the above, and as far as the exchange rate is concerned, GALEOTA guarantees and sets said price, once the trip is confirmed, so, after said confirmation, the price will not be modified for this reason.

7.4..2 In the case of tourist services.

The price may be revised when changes occur:

a) the price of passenger transport derived from the cost of fuel or other energy sources.
b) the level of taxes or fees on the services included in the contract,
c) the price of the services included such as tickets, access, etc.

7.5.- Payment method and refunds.

7.5.1 In the case of combined trips:

Upon signing the contract, the traveler must pay, or have paid, to the organizer fifty percent (50%) of the sum of the ground services. Air tickets must be paid for at the time prior to issuing the reservation. This date is imposed by the different airlines and will be notified to the traveler at the time of confirmation of the service. The rest, according to the payment schedule informed to the client prior to contracting the trip, except in those cases in which the contract is signed with less notice, in which payment of the rest of the price will be made upon delivery of the travel documents. transportation and other travel documentation without being subject to any deadline. If any of the contracted services have special payment conditions, they will be informed before contracting the trip. If the traveler does not make the final payment established in the contract, the organizer will require him to make it within a period of forty-eight (48) hours. If payment is not made within such period, the organizer may terminate the contract and apply the established rules for withdrawal, being obliged to pay GALEOTA all the costs suffered by it for this reason. In any case, 10% of the ground services item will be considered within such costs, as general expenses for the management carried out. All refunds that are applicable for any reason will always be formalized through the GALEOTA branch where the registration was made. Once the trip has departed, the voluntary non-use by the traveler of any of the contracted services will not entitle them to any refund.

7.5.2 In the case of tourist services

Payment will be made at the time of confirmation of the reservation, with prior credit card guarantee.

In the case of group reservations, a deposit of 50% of the total cost of the service is required. If hired within 30 days before service full payment is required.

Upon successful receipt of the deposit, we will book your services and issue a confirmation invoice, the contract will come into force at the time we issue such invoice.

8.- Rights and duties of the parties before starting the trip.

8.1.- Modification of the contract before departure in the case of combined trips.

8.1.1.- By GALEOTA.
GALEOTA undertakes to provide its travelers with all the services contained in the contract, with the stipulated conditions and characteristics, although before the trip departure it may make those changes that are necessary for the successful completion of the trip and that are not substantial.

However, in the event that GALEOTA is forced to make substantial changes to the contracted services, or proposes to increase the price by more than 8%, it will inform the traveler without delay, including the program modifications and their impact on price.

The traveler must notify GALEOTA within a maximum period of 24 hours if they accept the modifications to the program and the new price.

If the modifications accepted by the traveler result in a trip of inferior quality, they will be entitled to an appropriate reduction in the price. In the event of termination by the traveler of the contract due to the modifications communicated by GALEOTA, the first will have the right to a full refund of the amounts delivered to date without any penalty, within a maximum period of fourteen calendar days from the date on which resolution occurs.

Insurance, once contracted, is non-refundable.

8.1.2.- By the traveler.
If at any time prior to the departure date, the traveler wishes to request changes regarding the destinations, means of transportation, duration, calendar, itinerary of the contracted trip or any other point regarding the services and the organizer. can make them, the latter may demand payment of any justified additional expenses that such modification would have caused.

Likewise, the traveler may transfer his or her reservation in the combined trip to a third person, as long as the latter meets all the conditions required for the aforementioned trip, and must notify the organizer in writing at least 7 calendar days in advance of the date of the trip. start of the trip. Both the person who transfers their reservation on the trip, and the transferee, will be jointly and severally liable to the organizer for the payment of the price of the trip, as well as for any justified commission, surcharge or additional expenses that said transfer may have caused.

8.2.- Termination of the contract before departure. In the case of combined travel

8.2.1.- Resolution of the trip by the organizer.

GALEOTA may cancel the contract and reimburse the traveler for all payments made within a maximum period of 14 calendar days from notification of the cancellation, but will not be responsible for any additional compensation if:

to). The number of people registered for the combined trip is less than the minimum number specified in the contract and GALEOTA notifies the traveler of the cancellation within the following deadlines:

  • 20 calendar days before the start of the package trip (in the case of trips lasting more than six days).
  • 7 calendar days before the start of the package trip (in the case of trips between two and six days in duration).
  • 48 hours before the start of the combined trip in the case of trips lasting less than two days.

b). GALEOTA is unable to execute the contract due to unavoidable and extraordinary circumstances and notifies the traveler of the cancellation as soon as it becomes aware of it.

8.2.2.- Trip resolution by the package travel traveler.

The traveler may at any time before the start of the combined trip cancel it, being obliged to pay GALEOTA all the costs suffered by it as a result of such cancellation.

In any case, 10% of the ground services item will be considered within such costs, as general expenses for the management carried out.

GALEOTA will not apply the previous penalty if the resolution occurs as a consequence of unavoidable and extraordinary circumstances at the destination or in the surrounding area that significantly affect the execution of the package trip, or the transportation of passengers to the destination. In this case, the traveler will be entitled to a full refund of any payment made, but not to additional compensation.

GALEOTA will be obliged to pay the traveler the corresponding amount according to the previous sections, within a maximum period of 14 calendar days from notification of the cancellation.

9.1.- Modification of the contract before departure in the case of Tourist Services

9.1.1.- By GALEOTA.
GALEOTA undertakes to provide its travelers with all the services contained in the contract, with the stipulated conditions and characteristics, although before the start of the service it may make those changes that are necessary for the good purpose of the service and that are not substantial. .

However, in the event that GALEOTA is forced to make substantial changes to the contracted services, or proposes to increase the price by more than 8%, it will inform the traveler without delay, including the program modifications and their impact on price.

The traveler must notify GALEOTA within a maximum period of 24 hours if they accept the modifications to the program and the new price.

If the modifications accepted by the traveler result in a trip of inferior quality, they will be entitled to an appropriate reduction in the price. In the event of termination by the traveler of the contract due to the modifications communicated by GALEOTA, the first will have the right to a full refund of the amounts delivered to date without any penalty, within a maximum period of fourteen calendar days from the date on which resolution occurs.

Insurance, once contracted, is non-refundable.

9.1.2.- For the traveler.

If at any time prior to the start date of the service, the traveler wishes to request changes regarding the services included, the duration, the calendar, the complementary services or any other point related to the benefits and the organizer can make them, the organizer may require payment of justified additional expenses that such modification would have caused.

Likewise, the traveler may transfer their reservation to a third person, as long as the latter meets all the conditions required for the service, and must notify the organizer in writing at least 7 calendar days in advance of the start date of the service. Both the person who transfers their reservation on the trip, and the transferee, will be jointly and severally liable to the organizer for the payment of the price of the trip, as well as for any justified commission, surcharge or additional expenses that said transfer may have caused. The situation may arise in cases of services that require the identification of the traveler that these changes cannot occur.

9.2.- Termination of the contract before departure. In the case of Tourist Services

9.2.1.- Resolution of the trip by the organizer.

GALEOTA may cancel the contract and reimburse the traveler for all payments made within a maximum period of 14 calendar days from notification of the cancellation, but will not be responsible for any additional compensation if:

to). GALEOTA is unable to execute the contract due to unavoidable and extraordinary circumstances and notifies the traveler of the cancellation as soon as he becomes aware of it.

9.2.2.- Resolution of the trip by the traveler.
The traveler may at any time before the start of the combined trip cancel it, being obliged to pay GALEOTA all the costs suffered by it as a result of such cancellation.

  • More than 30 days: loss of deposit or, failing that, 30% of the total cost of the reservation
  • 30-15 days 50% of the total cost of the reservation
  • 14-8 days 80% of the total cost of the reservation
  • Within 7 days 100% of the total cost of the reservation

GALEOTA will be obliged to pay the traveler the corresponding amount according to the previous sections, within a maximum period of 14 calendar days from notification of the cancellation.

10.- Rights and obligations of the parties after starting the trip.

10.1.- Traveler rights.
The traveler will have the right to correct performance of the travel services included in the contract. If any of the contracted services cannot be provided, or are provided with inferior quality, he will have the right to an appropriate reduction in the price and payment of compensation for any damages that he may have suffered as a result.

The traveler has the right to withdraw from the package travel contract once the trip has begun, but will not be able to claim a refund of the amounts delivered and will continue to be obliged to pay those that are pending payment.

The traveler will have the right to receive assistance in the shortest possible time, in the event of unavoidable and extraordinary circumstances, by providing information on health services, local authorities and consular assistance, and to receive help to establish remote communications and to find alternative travel formulas.

10.2.- Obligations of the traveler.
The traveler must comply with the instructions provided by GALEOTA for the proper execution of the trip, as well as the regulations that are generally applicable to users of the services included in the combined trip. In particular, he will observe conduct that does not harm his normal development, acting in accordance with the elementary rules of prudence and common sense and obeying at all times the instructions given by the GALEOTA guides and monitors.

The traveler will be obliged to notify GALEOTA of any lack of conformity on its part in the execution of the contract as soon as possible, as well as to accept its new proposals, in relation to said non-conformity, if these are of the same quality as those those included in the contract, or if, being of lower quality, an appropriate price reduction would have been offered.

In any case, the traveler is obliged to take appropriate and reasonable measures to try to reduce the damages that may arise from the non-execution or poor execution of the contract or to prevent them from worsening. Any damages resulting from not having adopted these measures will be the responsibility of the traveler.

The serious violation of these duties entitles the organizer to terminate the package travel contract contract for reasons attributable to the traveler, with the latter being liable for any damages that may have been incurred by the organizer.

10.3.- GALEOTA rights after the trip has started.
GALEOTA, as responsible for the execution of the trip, has the right to make the decisions it considers appropriate in the face of unforeseen situations that may arise during its course, such as climatic alterations, political or war circumstances, problems caused by air intermediaries, etc. ., establishing the necessary changes in it to guarantee the safety of travelers and the smooth development of the trip.

Likewise, you have the right to demand that travelers behave appropriately and in accordance with the different regulations or customs of the countries included in the trip, which does not harm its completion, and may give instructions in this regard.

GALEOTA will have the right to terminate, at any time, the participation of any person whose behavior may be understood as dangerous to the safety of the group or well-being of the participants, which will not give the right to any refund. Although it will take the planned measures to ensure their repatriation.

10.4.- Obligations of GALEOTA.
GALEOTA is obliged to correctly execute the services included in the contracted trip, regardless of whether they are executed directly by it or other service providers, and will be liable for damages suffered by the traveler as a result of non-execution or poor execution of the contract, except :

1). That the defects observed in the execution of the contract are attributable to the traveler.
2). That the aforementioned defects are due to unforeseeable or unavoidable circumstances, meaning portals, any situation beyond the control of the party alleging this situation and whose consequences could not have been avoided, even if all reasonable measures had been adopted.

In the above cases of exclusion of liability, GALEOTA will be obliged to provide the necessary assistance to the traveler who is in difficulty, unless the defects produced are exclusively attributable to intentional or negligent conduct of the traveler.

GALEOTA will not be liable for services not included in its program and that the traveler may contract with third parties during the trip and on the occasion of it. Nor will it be liable if it is the traveler who independently contracts the transportation outside the provisions of the program, in relation to any delay, cancellation, accident or incident that may occur in relation to said transportation, regardless of the cause thereof without the neither the traveler nor the beneficiaries have anything to ask or claim for this concept. Likewise, GALEOTA will not have any type of responsibility in relation to the fact that such eventual incidents may mean the impossibility of carrying out all or part of the contracted activities, or the need to delay them, cancel them and, in general, modify in any way the plan of the contracted trip, without having to return or pay any amount to the traveler for this fact. Finally, the traveler acknowledges and accepts that the insurance policies contracted
by the organizer will not cover any eventuality that, if applicable, could take place in relation to transport contracted directly by it.

If any of the services included in the trip are not performed in accordance with the contract, GALEOTA will be obliged to correct the lack of conformity, unless it is impossible or this will entail a disproportionate cost, taking into account the seriousness of the lack of conformity and the value of the travel services affected.

When GALEOTA cannot provide a significant proportion of the contracted travel services, it will offer, at no additional cost to the traveler, suitable alternative formulas, if possible of equivalent or higher quality than those specified in the contract, for the continuation of the combined trip. If GALEOTA does not offer such alternative formulas and the trip includes transportation, it will repatriate the traveler in equivalent transportation without undue delay and without additional cost.

11.- Limits of GALEOTA’s liability.

GALEOTA will apply the limitations that, in relation to the scope or conditions of payment of compensation by travel service providers included in a package trip, establish the international agreements that bind the European Union.

In other cases, GALEOTA may limit in the contracts it signs the compensation it must pay to the traveler as long as this limitation does not apply to bodily harm or harm caused intentionally or by negligence and that its amount is not less than triple of the total price of the trip.

12.- Passports, visas and vaccines.

GALEOTA undertakes to inform the traveler about the health formalities necessary for the trip and stay, as well as the applicable conditions regarding passports and visas, being responsible for the correctness of the information provided.

The traveler must obtain the necessary documentation to make the trip, including passport, visas and those related to health formalities. The traveler must ensure before starting the trip that all applicable visa rules and requirements have been met in order to be able to enter all the countries to be visited without problems. Minors under 18 years of age must carry written permission signed by their parents or guardians, in anticipation that it may be requested by any authority. All damages that may arise from the lack of this documentation will be your responsibility and in particular the expenses caused by the interruption of the trip and its eventual repatriation.

If the organizer accepts the traveler’s request to process the necessary visas for any of the destinations included in the itinerary, they may demand payment of the cost of the visa, as well as the management costs for the procedures that must be carried out before the diplomatic representation or corresponding consulate. In this case, the organizer will be liable for damages attributable to it in accordance with the diligence normally required due to delays in obtaining the necessary documentation or due to lack or insufficiency of this, which makes the trip impossible.

13.- Other General provisions.

13.1.- Risks.
In some cases, GALEOTA offers expeditionary trips outside the traditional tourist routes, in close contact with nature, and in many cases coexisting with people far from Western customs. Consequently, the trip that is contracted has specific characteristics that imply, with respect to conventional trips, a greater risk than usual, a risk of which the recipient who contracts it is fully aware, assuming the responsibility that arises from it and expressly declaring that risk is precisely one of the causes that decisively influences their hiring.

14.- Insurance.

GALEOTA has subscribed to Basic Travel Assistance Insurance for all its trips that covers the traveler, and will inform the traveler of the possibility of contracting optional insurance that covers the expenses incurred in the event that they decide to end the contract, or the assistance expenses, including repatriation, in the event of an accident, illness or death.

Insurance, once contracted, is non-refundable.

15.- Claims, legal actions and prescription.

The traveler may file a claim before the courts of the place where he or she resides and may only be sued before the same courts. Legal actions arising from the package travel contract expire after a period of two years. In any case, and with full respect for the provisions of the preceding section, GALEOTA makes the following information available to travelers so that they can file their complaints and claims or request information about the contracted trip: GALEOTA TOURISM S.L., with address at Calle Empedrada 12 Bajo F, 29009 Málaga (Spain) and C.I.C.M.A nº 1559, telephone: XXXXXXXX and email: info@embajadoresdemalaga.com

16.- Web Services.

The company has several web pages with the domains galeotatourism.com .es and Embajadoresdemalaga.com and .es; where it offers information about the company and our services, as well as the general conditions of use and data protection.

The website and its social networks are also a point of communication between our travelers through forms or the use of our social networks.

Clients can access a private area of ​​the website or app in order to contract our services or receive additional information from those contracted, for which identification information is requested.

As a condition of using the Services, you represent and warrant that all information provided by you while using the Services is true, accurate, current and complete, and that you have the capacity to contract and are at least 13 years old and able to use the Site. Web. GALEOTA TOURISM SL does not knowingly collect information from children under 13 years of age.

We reserve the right, in our sole discretion, to deny anyone access to the Services, at any time and for any reason, including, but not limited to, failure to comply with these Terms of Use. By accessing or using the Website, you may be exposed to content that is offensive, indecent, inaccurate, controversial or inappropriate. GALEOTA TOURISM SL does not endorse said content nor can it attest to its accuracy. Therefore, you access and use the Website at your own risk.

You may be required to create an EMBAJADORES DE MALAGA Account and provide information about yourself in order to use some of the features of the Website and other Services, as well as when making a Reservation. You are responsible for maintaining the confidentiality of your EMBAJADORES DE MALAGA Account password and login credentials (“EMBAJADORES DE MALAGA Account Credentials”). Likewise, you are solely responsible for all activities (including Reservations) that occur in relation to your EMBAJADORES DE MALAGA Account. You agree to notify us immediately of any unauthorized use of your EMBAJADORES DE MALAGA Account.

Your MALAGA AMBASSADORS Account. It is for your personal use only. You may not impersonate other people (e.g. adopt the identity of a celebrity), create an AMBASSADORS DE MALAGA Account. for anyone other than yourself, provide an email address or other personal data that is not yours or create multiple EMBAJADORES DE MALAGA Accounts.

We may terminate or suspend access to your EMBAJADORES DE MALAGA Account. or your ability to use the Services, in whole or in part, in our sole discretion, for any reason or no reason, and without notice or liability.

You may terminate your EMBAJADORES DE MALAGA Account. at any time by contacting us to request that we close it and discontinue your use of all or part of the Services.

Additionally, you agree that you will not do the following, nor assist or enable others to do so:

  • use the Website or the Website Content for any commercial or unlawful purpose;
  • access, monitor or copy any Website Content by using robots, crawlers, data scrapers or any other automated means or manual process to access, scrape, index, retrieve or use the Website or the Website Content for any purpose. purpose without our express written permission;
  • violate the restrictions in any robot exclusion headers on the Website or circumvent or circumvent other measures used to prevent or limit access to the Website;
  • take any action that imposes, or may impose, in our discretion, an excessive or disproportionate load on our infrastructure, or that makes excessive traffic demands on the Website;
  • deep link to any part of the Website for any purpose without our express written permission;
  • insert, replicate or in any way incorporate any part of the Website into another website without our prior written permission;
  • attempt to modify, translate, adapt, edit, decompile, disassemble or reverse engineer any Software;
  • use the Website to threaten, harass, defraud, incite, harass or advocate harassment of another person, or interfere in any way with another user’s use of the Website;
  • use the Website to send or transmit junk mail, chain letters, contests, spam, pyramid schemes, surveys or other mass messages, whether commercial in nature or not;
  • use the Website in a way that could create a conflict of interest, such as trading reviews with other business owners or writing or soliciting reviews;
  • use the Website to promote bigotry or discrimination against any protected class;
  • use the Website to infringe the rights of any third party, including any breach of confidentiality, copyright, trademark, patent, trade secret, moral right, right of privacy, right of publicity or any other proprietary or intellectual property right;
  • use the Website to send or transmit pornography or illegal content;
  • use the Website to solicit personal information from minors, or to harm or threaten to harm any person, including minors;
  • attempt to gain unauthorized access to the Website, user accounts, computer systems or networks connected to the Website through hacking, password mining or other means;
  • use the Website to transmit computer viruses, worms, defects, Trojan horses or other items of a destructive nature (collectively, “Viruses”);
  • use any device, software or routine that interferes with the proper working of the Website, or otherwise interfere with such working;
  • use the Website to breach the security of any computer network, crack passwords or security encryption codes;
  • disrupt or interfere with the security of the Website, or cause damage to the Website; either
  • remove, circumvent, disable, damage or interfere with security-related features of the Website, features that prevent or restrict use or copying of Website Content, or features that enforce limitations on the use of the Website.

17.- Data Protection.

As a consequence of the execution of the Contract, in its capacity as data controller, GALEOTA will process the personal data that the traveler has provided, guaranteeing that it complies with the applicable data protection regulations and, in particular, the Law. Organic 3/2018, of December 5, on Data Protection and Guarantee of Digital Rights and REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016 regarding the protection of natural persons regarding the processing of personal data and the free circulation of these data and repealing Directive 95/46/EC (GDPR). MAIN PURPOSE: GALEOTA collects the personal data of travelers, in order to manage the requested services and maintain the contractual relationship. Likewise, personal data and those of the beneficiaries of the services will be processed for internal GALEOTA administrative purposes.

Other purposes: Personal data may be processed, with the traveler’s prior consent, to send information about events and commercial communications related to GALEOTA through available channels, including electronic means.

LEGITIMATION:
– GALEOTA will carry out the processing of personal data and those of the beneficiaries of the services, which is necessary for the provision of the contracted services, as well as for the preparation of budgets prior to the formalization of said contract. The legal basis for this processing is the execution of the contract.
– GALEOTA may process personal data, with prior authorization, to send information about events and commercial communications that it considers of interest to the traveler. The legal basis for this processing is consent.

RECIPIENTS: For the management of the purposes inherent to the development and fulfillment of the object of the contract, it may be necessary and mandatory for the provision of the service that the data and those of the beneficiaries of the services be communicated to the different providers, such as companies. airlines, hotels, shipping companies and other service providers, who will be obliged to use the data, solely and exclusively, to comply with the purpose of the contract. These providers, depending on the country of destination of your trip, may be located in third countries for which it is necessary to carry out an international data transfer.

RIGHTS: Interested parties may exercise their rights of access, rectification, cancellation, opposition or any other rights regarding data protection, through a request that must be sent in writing, accompanied by a photocopy of their ID, addressed to: Data Protection Department. Data – GALEOTA TOURISM S.L. C/ Empedrada 12 under F; 29009 Malaga. E-mail: info@embajadoresdemalaga.com

18.- Validity.

These General Conditions and Provisions are published on 05/01/2024 and will be valid until replaced by new ones.